Delivery

1. TRANSPORT COSTS and DELIVERY (from our warehouses in Belgium)

For orders exceeding (see chart), shipping fees are offered. For orders of less, transport costs will be borne by the customer, calculated as follows:
Delivery times begins after shipment.

COUNTRY

COST

FREE DELIVERY
FROM

DELIVERY
TIMES

BELGIUM

€ 4,99

€ 40,00

1-4 days

NETHERLANDS

€ 4,99

€ 40,00

2-5 days

FRANCE

€ 9,99

€ 50,00

2-5 days

GERMANY

€ 4,99

€ 40,00

2-5 days

UNITED KINGDOM

£ 10,00

£ 50,00

2-5 days

LUXEMBOURG

€ 4,99

€ 40,00

2-5 days

AUSTRIA

€ 9,99

€ 90,00

2-5 days

BULGARIA

€ 12,99

€ 120,00

5-8 days

CROATIA

€ 12,99

€ 120,00

2-5 days

CZECH REPUBLIC

€ 9,99

€ 90,00

2-5 days

DENMARK

Free

-

3 days

ESTONIA

€ 12,99

€ 120,00

5-8 days

FINLAND

Free

-

3 days

HUNGARY

€ 9,99

€ 90,00

5-8 days

IRELAND

€ 9,99

€ 90,00

2-5 days

LATVIA

€ 12,99

€ 120,00

5-8 days

NORWAY

Free

-

3 days

POLAND

€ 9,99

€ 90,00

2-5 days

PORTUGAL

€ 9,99

€ 90,00

2-5 days

ROMANIA

€ 9,99

€ 90,00

5-8 days

SLOVAKIA

€ 12,99

€ 120,00

2-5 days

SLOVENIA

€ 12,99

€ 120,00

2-5 days

SPAIN

€ 9,99

€ 90,00

2-5 days

SWEDEN

Free

-

3 days

Delivery times are given for information and are mentionned in business day. QNT SA can not be held responsible for non-compliance with the time indicated by the carrier.

2. SHIPMENT

Every order validated will be shipped no later than 2 business days. Once the command is sent, the customer will be informed by email.

3. PRESENTATION OF ORDER

The mandated by the company's carrier QNT this once or twice, depending on the destination country the order to the address that was specified by the customer when the order validation:

A presentation for France, Germany, the Netherlands and Luxembourg Two presentations for Belgium

When the recipient is absent despite (the) presentation (s), the carrier will leave a calling card enabling customers to withdraw his order to the place indicated by the carrier. This period of retention varies depending on the destination country and it is up to the client to withdraw his order on time.

After this time, the order will be returned to the sender, the company's QNT If the customer wants to resend the order, shipping will be charged.

4. PRODUCT AVAILABILITY

Only products of stock can be added and controlled in a basket. In case of unavailability of the ordered product due to an error of stock, the customer will be informed as soon as possible. The customer has the choice between a refund or replacement of a product at the same price.

5. RETURN OF PRODUCTS

5.1. If products have received defective or do not comply with the order, the customer must notify within 5 days from receipt of the order, QNT SA by mail (at the address above) by email to orders@qntdirect.com or via the contact form available on the website www.qntdirect.com. If a product return is requested by QNT sa, transport costs will be borne by the company. The client, meanwhile, will be offered a refund or new shipment of products.

5.2. The customer has the right to cancel the purchase of the products within 14 days from the date of delivery. To do this, the client will request from the company in the QNT its deadline. If the customer returns the product of its own initiative, any transportation costs will not be reimbursed.

5.3. QNT his only resume the products intact and in their original condition and packaging. Products opened, damaged or soiled by the customer will not be refunded or exchanged.

5.4. The returns should be sent to the following address:

QNT - Customer Service
Technoparc de Thudinie, 3
6536 Donstiennes
Belgique
Tél : +32 71 534 811
Fax : +32 71 534 809